Refund, Return, and Replacement Policy
You must call or email us with your Order# and the items you wish to return within 30 days of receiving the product to obtain an RGA (Returned Goods Authorization) number. After an RGA is issued, your RGA number is valid for 14 calendar days. Any product shipped back to us without a valid RGA number may be refused. Returned product(s) MUST be in its original packing and never installed. Once inspected and approved, a refund will be issued by the same means of purchase. Refunds are calculated by the total amount paid for the product on your original invoice minus original shipping on Free Ship Items. Once product has been inspected and deemed returnable you will be credited. A minimum Restock Fee of 15% or $5 whichever is greater..
If you are making an exchange, Lexington Deck Supplies in most cases will attempt to waive the restocking fee. The customer in this case may be responsible for the shipping charges if the product was a free ship item, that is the fee Lexington Deck Supplies incurred originally to ship this item(s) and pays to ship these items back to Lexington Deck Supplies. An RGA is still required and can be obtained by contacting a customer service representative.
Special Order Items Cannot Be Returned.
If a special order item is received and is defective, a replacement will be sent once the defective product is returned. For defective products, a return shipping label will be provided at no charge via e-mail. Prior to a return label being submitted, Lexington Deck Supplies must have a customer’s credit card on file. If the fixture is determined to be defective, a replacement will be shipped via Standard Ground service at no charge. If Expedited Shipping is requested, Expedited Shipping fees will be charged. If the returned fixture is found to be in working condition or the problem is found to be from defective batteries, all shipping charges will be charged to the credit card on file. Some Special Order Items may have extended lead times of 2-4 week.