Returns and Refunds

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Refund, Return, and Replacement Policy

 You must call or email us with your Order# and the items you wish to return within 30 days of receiving the product to obtain an RGA (Returned Goods Authorization) number. After an RGA is issued, your RGA number is valid for 14 calendar days. Any product shipped back to us without a valid RGA number may be refused. Returned product(s) MUST be in its original packing and never installed. Once inspected and approved, a refund will be issued by the same means of purchase. Refunds are calculated by the total amount paid for the product on your original invoice minus original shipping on Free Ship Items. Once product has been inspected and deemed returnable you will be credited. A minimum Restock Fee of 15% or $5 whichever is greater..

If you are making an exchange, Lexington Deck Supplies in most cases will attempt to waive the restocking fee. The customer in this case may be responsible for the shipping charges if the product was a free ship item, that is the fee Lexington Deck Supplies incurred originally to ship this item(s) and pays to ship these items back to Lexington Deck Supplies. An RGA is still required and can be obtained by contacting a customer service representative.

• Some items maybe shipped directly from a manufacturer's or distributor's warehouse, and returned products may be required to be returned to the originating warehouse for credit.
• Product may be returned in person, to the originating warehouse or store location to save on return shipping costs. Ask us first please.
• Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase.
• If the order was purchased with a Free Shipping Discount, the original shipping charges will be deducted from any refund we apply.
• Return shipping costs are the customer’s responsibility unless the merchandise is being returned due to defect, or Lexington Deck Supplies incorrectly filled the order.
• Avoid rejected returns by verifying all the contents are in place, Don't write on product packaging, use original boxes to send back
• Any Return without Authorization will be refused.

Special Order Items Cannot Be Returned.

If a special order item is received and is defective, a replacement will be sent once the defective product is returned. For defective products, a return shipping label will be provided at no charge via e-mail. Prior to a return label being submitted, Lexington Deck Supplies must have a customer’s credit card on file. If the fixture is determined to be defective, a replacement will be shipped via Standard Ground service at no charge. If Expedited Shipping is requested, Expedited Shipping fees will be charged. If the returned fixture is found to be in working condition or the problem is found to be from defective batteries, all shipping charges will be charged to the credit card on file. Some Special Order Items may have extended lead times of 2-4 week.

Non-Returnable Items

• Custom Made Products
• Any item Custom Cut for shipping purposes
• All Decking is non-returnable
• Any item that was installed, used, or missing parts
• Shipping costs on Free Ship items
• Special Order Items
• Composite Railing Components may have more Restrictive Return Policies